Lumens-technology Podium View PC2.0 Manuel d'utilisateur télécharger pdf (Page 20)

8. Troubleshooting

8.1. Q: Black screen is displayed in live image after Podium View™ was re-installed

1. Remove the Podium View™, and then restart the computer

2. Re-install the Podium View™

8.2. Q: When the Podium View™ is run, no image is displayed and a Podium View

error message occurs:

“System video limitation reached. Please refer to the troubleshooting section

of the Podium View user’s manual.”

1. Please check if you are using an extended desktop (two monitors) hooked up to the

computer. If so, please try to move the Podium View™ shortcut to the extended

desktop (the second monitor) and launch it. If extended desktop is not used, please

skip to step 5

2. If step 1 still does not work, please turn off extended desktop

3. If step 2 still does not work, please reduce the resolution of the screen

4. If step 3 still does not work, please re-install Podium View™ software

5. Please go to our website http://www.Mylumens.com/goto.htm to download the

compressed dll file (including mfc71.dll/msvcr71.dll), and extract it to “Program

Files/Podium View” after the download is completed. Please re-start Podium View™

8.3. Question: Screen flicker occurs during the use of Podium View™ through

connection to DC-A11

Solution:

1. Please change the setting of antivirus software. Do not use Podium View™

until firewall

has been disabled.

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Lumens-technology Podium View PC2.0 Manuel d'utilisateur Page 20